Returns and Refund Policy

Last updated: 10 November 2023

1. Returns and Exchanges

Inspiredby Holdings is committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we offer a hassle-free returns and exchange policy.

2. Eligibility

• Returns and exchanges are accepted within 30 days from the date of delivery.
• We accept returns and exchanges for defective and non defective products.

3. Initiating a Return or Exchange

To initiate a return or exchange, please contact our customer support team at [info@inspiredby.co.za] / +27605396648. Include your order number, a brief description of the issue, and whether you are requesting a return or exchange.

4. Return and Exchange Process

• Once your return or exchange request is approved, we will provide you with a waybill via email.
• Print the waybill and attach it to the package.
• Hand the package to the courier upon collection.

5. Free Returns and Exchanges

We offer free returns and exchanges for all eligible items within South Africa.

6. Refund Process

• Refunds will be issued to the original payment method (credit card or bank account) used for the purchase.
• Please allow up to 5 working days for the refund to be processed after we receive and inspect the returned item.

7. Delivery of Exchanged Items

• Once we receive the returned item and the exchange is approved, the replacement item will be dispatched.
• Exchanged items will be delivered within 3 working days.

8. Contact Information

If you have any questions or concerns regarding our returns and refund policy, please contact our customer support team at [info@inspiredby.co.za] / +27605396648 / Inspiredby Holings, Cnr Baker Rd &, Harris Ave, Eden Glen, Edenvale, 1613